Frequently asked questions

One-way and airport transfers are priced by distance for your chosen vehicle class; hourly hire is priced by the hour with a minimum booking length that varies by vehicle. Your exact price is shown and confirmed before you pay — it never changes afterwards, regardless of traffic or delays we're responsible for.

No. Our prices don't change based on demand, time of day, or weather. The price you're quoted is the price you pay.

Yes — enter your own contact details for the booking confirmation and add the traveller's name and any special instructions in the notes field, or call us and we'll set it up for you.

As far ahead as you like. For same-day or short-notice bookings, we recommend calling us directly to confirm availability.

All bookings are paid securely online by card at the time of booking. We don't take cash payments to chauffeurs.

Cancellations more than 24 hours before pickup receive a full refund. Cancellations within 24 hours may be subject to a charge, as a chauffeur will already have been allocated. Contact us as early as possible if your plans change.

We track your flight automatically for airport transfers, so your chauffeur will adjust for delays at no extra charge. There's no need to call and rearrange.

For airport pickups, your chauffeur will be waiting in the arrivals hall with a name board. For all other pickups, you'll receive your chauffeur's details ahead of time so you can find each other easily.

Yes — hourly hire is as-directed, so you can make as many stops as you like within your booked hours.

Each vehicle class has a stated luggage capacity on its page under Our Cars. Let us know if you have unusually large items and we'll recommend the right vehicle.

Yes — corporate accounts include consolidated monthly invoicing and a dedicated point of contact. Get in touch via our contact page to set one up.

Visit our Partner With Us page and submit an application. We review every application and get in touch with next steps if you're a fit.